uninterrupted service delivery
Keybridge IT wanted to enhance and expand their Service Desk to allow them provide 24/7 support while simultaneously managing costs effectively.
EXPLORATION PHASE
THE PROBLEM
Keybridge, a prominent UK-based IT solutions provider, faced the challenge of transforming their Service Desk to offer round-the-clock support while maintaining cost control. With a substantial portion of their existing team located in the UK, Keybridge made a strategic decision to augment operational capacity in the Philippines.
This expansion served a dual purpose: initially, to extend support to users across the APAC region within a more compatible time zone, and subsequently, to establish a robust 24/7 operation that could seamlessly cater to the needs of global customers, ensuring uninterrupted service delivery worldwide.
OUR SOLUTION
Keybridge recognized Socium’s Offshore TaaS model as the ideal solution for their needs, primarily because of its effortless deployment.
Socium efficiently established a dedicated Service Desk function in the Philippines, encompassing diverse seniority levels and supporting various technologies.
Although these professionals are formally employed by our Philippines entity, they seamlessly operate as an extension of Keybridge, ensuring a smooth and cohesive workflow.
This partnership exemplifies how Offshore Teams-as-a-Service can effectively bridge geographic gaps and skillset requirements, bolstering the capabilities of businesses and enabling them to operate with enhanced agility and efficiency.
KEY RESULTS
In a matter of days, we delivered a highly effective Remote Desktop Support Team for Keybridge IT in the Philippines, showcasing the agility and efficiency of our offshore approach.
Through our TaaS solution, Keybridge gained a dedicated and specialised team while significantly reducing operational costs. This optimisation not only streamlined their expenditure but also provided a competitive edge, embracing a global and agile approach to IT support.
This initiative, resulted in approximately 3:1 cost savings compared to UK-based teams. Furthermore, our offshore TaaS programme serves as a highly scalable platform for Keybridge’s future, positioning them for sustained cost-efficiency and competitive agility as they navigate the ever-evolving tech landscape.
CLIENT TESTIMONIAL
Here’s a closer look at the exceptional experiences shared by one of our longstanding partners, as we future-proofed their service function.
We’ve been extremely impressed with Socium’s Teams as a Service. Their thoroughness and efficiency have significantly alleviated our compliance concerns when managing multiple contractors. We wholeheartedly recommend this solution to businesses seeking a streamlined approach.
